About the Role:
Does sharing your knowledge of technology with the next generation of IT professionals interest you? Do you enjoy using your technical skills to help solve issues, improve customer experiences and advance the work of an educational institution? As a member of a dedicated, team-oriented staff, the Help Desk Manager shares in the responsibility of providing the St. Olaf Community with technology support services and manages the student-staffed Help Desk.
What You’ll Do:
• Manage a staff of 30+ student employees to make sure the needs of the faculty, staff and students on campus are met.
• Monitor and manage tickets in the ticketing system on a daily basis.
• Engage with Library and Information Technology Services staff to develop campus-wide documentation and communication about technology changes and issues.
• Prepare and present monthly reports of Help Desk activities and services.
Who You Are:
A successful candidate must have…
• Bachelor’s degree
• 3+ years of experience working at a Help Desk, Helpline or similar position
• 1+ year of supervisory or relevant experience
• 1+ years of working in an educational setting or relevant experience
• Maintain a valid driver’s license and meet St. Olaf College driver authorization criteria
What skills you should bring…
You work productively as an individual and collaborate well with a diverse range of people. You have the ability to train and supervise others. You can effectively communicate with others in oral and written form. You have knowledge of MacOS, Windows and the Google suite of applications.
Please review the job description here:
Who We Are:
Founded in 1874, St. Olaf College is a residential, coeducational liberal arts college with approximately 3,000 students and 800 faculty and staff employees. The college is located on a picturesque 300-acre campus in Northfield, Minnesota, a vibrant, restored, historic river town of 20,000 located 45 minutes south of culturally rich and diverse Minneapolis and St. Paul.
The college offers an academically rigorous, nationally ranked liberal arts education that fosters the development of the whole person in mind, body, and spirit and emphasizes learning in an inclusive and globally engaged community. We encourage applications from candidates committed to multicultural understanding and the enrichment of our diverse community.
The college offers a comprehensive benefits package including a 9% company retirement match, company monthly contributions to a retirement healthcare account, company contributions to eligible employee’s health savings account, significant tuition discount (up to 80% off) at ACM and ELCA colleges and universities for employee’s children, and generous paid time off. For a full review of benefit offerings, see the summary of the benefits program here: https://wp.stolaf.edu/hr/benefits/
To provide a safe and secure educational environment, St. Olaf College verifies the accuracy of all credentials presented by applicants and conducts a criminal background check on every new hire.
A summary of the Flexible Work Policy: https://wp.stolaf.edu/hr/flexible-work-policy/
A link to our DEI page: https://wp.stolaf.edu/equity-inclusion/
A virtual campus tour: https://www.stolaf.edu/multimedia/play/?p=483
An overview of Northfield: https://wp.stolaf.edu/admissions/visit/northfield/
An overview of the Twin Cities: https://wp.stolaf.edu/admissions/visit/twincities/
St. Olaf College requires all employees to be up to date with their COVID-19 vaccination, as defined by the CDC. You may request an accommodation. Compliance with St. Olaf's COVID-19 policy is a condition of employment. Under current guidelines, "up to date" means one updated (bivalent) booster, which became available on September 7, 2022.
St. Olaf College is an equal employment opportunity and voluntary affirmative action employer. The College is committed to providing an inclusive and welcoming environment for all members of our community. With regard to its hiring and employment practices, the College prohibits all forms of discrimination and harassment based upon an individual’s legally protected status including race, color, creed, national origin, gender, gender identity, gender expression, sexual orientation, age, religion, disability, marital status, veteran status, or status with regard to public assistance.
For Staff Application Assistance:
For Faculty Application Assistance:
Title IX Contact Information:
Pamela McDowell, Title IX and Section 504 Coordinator
1520 St. Olaf Avenue, Tomson Hall 180
Northfield, MN 55057